Account Settings

Updating your email

StreamElements pulls your account email directly from the platform you log in with — there’s no way to change it independently yet.

1. Update your email on Twitch or YouTube directly (see Twitch’s guide or YouTube’s guide).
2. Log back into StreamElements to re-fetch the updated email.
3. Confirm the change in your account settings.

Sponsorship program email: this can use a different address than your main account email. To change it, submit a support ticket with the new address — the change is applied once a representative processes your ticket.

Finding your Account ID and JWT token

Both are on your channels page:

• Account ID is shown at the top of the page. It’s public — safe to share, including in the StreamElements Discord, when asking for help.
• JWT token appears once you toggle on Show Secrets. This is private — never share it with anyone except StreamElements support, and only when they ask for it directly.

Unlinking a channel

Unlinking removes a channel from your account without deleting your data — your overlays, chatbot commands, and settings stay saved, and you can relink the channel later to pick up where you left off. (You can also start a separate account tied to just that channel by signing up with it directly.)

1. Go to your dashboard and select the channel you want to unlink.
2. Click Unlink Account.
3. Confirm — this specific action can’t be undone, but you can manually re-add the channel afterward.

Because closing your whole account (below) deletes everything permanently, unlinking a single channel is usually the better option if you just want to disconnect one platform.

Closing your account

Caution

Closing your account permanently deletes everything tied to it — every linked channel, overlay, chatbot command, and stored setting. This can’t be undone.

1. Click your profile picture → Channel Settings → Security (or go straight to your account page).
2. Click Close My Account.
3. Fill out the closure form: your StreamElements username, your account email, your JWT token, and a brief reason for closing.
4. Submit. Your account closes automatically, and you’ll get a confirmation email shortly after.

If the form itself isn’t working, contact support with the same information instead.

FAQ

Can I reopen a closed account? No — closure is permanent. Logging in again afterward creates a brand-new account.

Can I delete just one platform from my account instead of closing everything? No, but you can unlink it instead, which is reversible.