Sponsorship Payments
Payment procedures can vary by campaign — check your campaign brief and Sponsorships page for specifics. In general:
Timeline
Section titled “Timeline”Payments typically take 30–45 days to process after a campaign ends, to allow time to verify performance. Subscription-based campaigns have an added review stage — evaluating which subscriptions are valid — that can take a few weeks by itself; you’ll see a note about this above your campaign goals if it applies.
The date shown in your payment history is the submission date, not full settlement. After submission you’ll get an email and the status shows Submitted; it typically moves to Paid within about 5 business days, then takes a few more days to fully process depending on your payout method. A campaign flagged for irregular activity needs additional review by the sponsor before payment — track this in your campaign’s Overview tab.
Meeting campaign goals
Section titled “Meeting campaign goals”Each campaign sets its own goals — some mandatory, some optional (see Optional Bonus Goals). You need to complete all mandatory goals and log at least one valid event to qualify for payment; only real, valid events count, and fraudulent activity can lead to adjustments or a fully revoked payout.
Payment information
Section titled “Payment information”Payments use the details on your Payments page — keep them current to avoid delays. See Setting up your StreamElements Payments Portal account below if you haven’t done this yet.
Payments Portal setup
Section titled “Payments Portal setup”Set up your Payments Portal account directly from your dashboard, under Revenue History → Payments (rightmost tab) — this doesn’t require waiting for or using an invitation email. You can also set it up externally via Tipalti’s supplier login instead. Either way, if setup completes without errors shown, you’re good to go — reach out to StreamElements afterward if you’d like confirmation everything’s in order.
If there’s an issue with your account, you’ll be notified by email the first time a payment submission fails; update your information and the payment retries automatically within a few days.
Payment statuses
Section titled “Payment statuses”| Status | Meaning |
|---|---|
| Scheduled | A payment date has been set. |
| Submitted | Payment was submitted; should process within about 5 business days. |
| Paid | Payment has been sent and should appear in your account. |
| Rejected | Your bank rejected the payment — update your details on the Payments Setup page and it will be reprocessed. |
Check your Payment History page for your current status before reaching out — if a payment is delayed past the expected timeline, contact support with your campaign details.
Can I get an expedited payment? No — payments follow a fixed processing timeline for verification and accuracy.
Do I need to hit every goal to get paid? No. Just complete every mandatory goal and log at least one valid event.