SE.Live troubleshooting
Start with the steps for your symptom. The SE.Live troubleshooting article includes screenshots and further diagnostics.
Missing docks
Section titled “Missing docks”Open StreamElements → SE.Live Docks. If docks remain missing, use StreamElements → Logout, then sign in again. A canvas dock may be behind another panel; select it from the StreamElements menu.
Login opens a black screen
Section titled “Login opens a black screen”Retry with Google Chrome. If a VPN or browser extension blocks login, temporarily pause it and retry, then restore it.
Overlays or alerts do not appear
Section titled “Overlays or alerts do not appear”- Copy the overlay URL again from My Overlays → three-dot menu → Copy URL and paste it into the browser source’s Properties.
- Match the source dimensions to the overlay.
- Check that alerts are not paused or muted in the Activity Feed.
For stuttering, try changing Settings → Advanced → Enable Browser Source Hardware Acceleration. Restart OBS after changing this setting.
If you hear an alert but cannot see it, move its browser source above sources covering it.
Alert audio
Section titled “Alert audio”- Open the browser source’s Properties and enable Control audio via OBS.
- Adjust its volume in the OBS mixer.
- To hear it locally, open Advanced Audio Properties and set its monitoring to Monitor and Output.
Check your audio routing if this produces duplicate sound.
Update loops
Section titled “Update loops”Update OBS to its latest stable release, then reinstall SE.Live.
Crashes or hangs
Section titled “Crashes or hangs”Update OBS and SE.Live, then temporarily disable other plugins and retry. Complete the BugSplat report if it appears. Support can guide you through trace logs or a memory dump if needed.
Streaming performance
Section titled “Streaming performance”Check the combined bitrate of your multistreaming outputs. Also check for unused Backtrack buffers, which consume encoding resources even while idle.
Use the OBS guide that matches the problem:
- Stream connection troubleshooting for disconnects and dropped frames.
- Encoding performance troubleshooting for choppy video and encoder overload.
Get help with your setup
Section titled “Get help with your setup”When asking for help, include:
- Your OBS and SE.Live versions.
- OBS logs and any crash logs from the Help menu.
- What you were doing when the problem started.
- The exact error message, if there is one.
- Whether the problem happens every time.
Use the support request form to contact support. Remove stream keys and private overlay URLs from screenshots before sharing them.